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Welcome to Ceerave’s FAQ page. Here you can find answers to some common questions about shopping, payment, delivery and returns. If you have any questions about using our services, the answers to the following questions may help you solve them.
- How do I place an order to purchase a product?
Browse our product categories, select the product you like, and click “Add to Cart”.
When you are ready to check out, click the shopping cart icon to confirm the quantity and information of the product.
Provide your delivery address and payment method to complete the payment.
You will receive a confirmation email to let you know that the order has been successfully processed.
- Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to process your request before the order is shipped.
Once the order enters the shipping stage, you will not be able to change or cancel the order.
- How do I pay?
We support a variety of payment methods, including:
Credit/debit cards (such as Visa, Mastercard, American Express, etc.)
PayPal
Other third-party payment platforms
All payment information is processed through secure encryption to ensure your payment security.
- When will my order be shipped?
Once your order is complete and paid for, we will process and ship it as quickly as possible.
Standard shipping time is usually 1-3 business days, depending on your address and the shipping method you choose.
You will receive an email with tracking information after shipment. - My order is lost or delayed, what should I do?
If your order does not arrive on time or is delayed, please check your order tracking information first to check the delivery status.
If you have any questions, you can contact our customer service team and we will do our best to help resolve the problem. - Can I return the item?
We have a return policy. Please refer to our Return Policy page for return conditions and procedures.
Generally, if the item is unused and in its original packaging, you can apply for a return within a certain period of time after receiving it.
Some products may have specific return requirements (such as customized products or promotional items). - How do I return or exchange an item?
Please contact our customer service team first and provide your order number and the reason for the return.
We will provide you with a return address and further instructions.
Please ensure that the returned item is unused and in its original packaging. - Do you ship internationally?
Yes, we ship worldwide. Depending on your location, shipping costs and delivery times may vary.
You will see the shipping costs and estimated delivery times during checkout. - How do I get promotions or discounts?
You can follow our website and social media platforms to get the latest offers and promotions.
If you are a first-time customer, you can also get exclusive offers when you subscribe to our emails. - Is my personal information safe?
Your privacy is very important to us. We take many security measures to protect your personal information.
Our payment system is processed through encryption technology to ensure that your payment information is safe.
Your personal information is only used for order processing and customer service, and we will not sell it to third parties. - Do I need an account to shop?
You can shop as a guest without registering an account. However, creating an account will help you track your orders more easily, save shipping addresses, and more.
If you have an account, you can enjoy a more convenient shopping experience and special offers after logging in. - How do I contact customer service?
If you have any questions or need further assistance, you can contact us via the following:
Email: ceerave@site.com
Customer Service Phone: +1610-816-4913 - Can I request an invoice?
Yes, we can provide you with an invoice. Please check the invoice option during checkout or contact us after the order is completed, and we will provide you with an invoice according to your needs. - Why can’t I log into my account?
Please confirm that your username and password are entered correctly.
If you forget your password, you can reset it through the “Forgot Password” link.
If the problem persists, please contact our customer service team for assistance.
If you have other questions or need help, please feel free to contact our customer service team, we will do our best to provide you with the best service. Thank you for choosing Ceerave!