Shipping Policy

Thank you for choosing Ceerave! We are committed to providing you with a smooth and timely shopping experience. Below is our shipping policy to help you understand our shipping process, shipping options and related costs.

1. Shipping Processing Time
   Order Processing Time: Once you complete the payment and submit the order, we will process your order as soon as possible. Generally, the order will be processed and shipped within 1-3 business days.
   Business Days: Our shipping time is Monday to Friday, excluding holidays and weekends. If the order is placed during the holiday period, we will process it as soon as possible on the next business day.
2. Shipping Method
   We offer a variety of shipping methods to meet your needs. At checkout, you can choose from the following shipping options:

Standard Shipping: Usually delivered within 5-7 business days. Suitable for most orders, the cost is more economical.
Expedited Shipping: Usually delivered within 2-3 business days, suitable for orders that need to arrive quickly.
International Shipping: We provide shipping services to customers all over the world. Depending on the destination, the delivery time and cost will vary.

3. Shipping costs
   Shipping costs are automatically calculated at checkout based on the weight of your order, your destination, and the shipping method you choose.
   We offer free shipping (for certain regions and order amounts), please check if you are eligible at checkout.
4. Shipping areas
   Domestic shipping: We support shipping to most regions. The specific shipping area will be calculated based on your delivery address.
   International shipping: We offer global shipping services, and the specific delivery time and cost will vary according to different countries and regions. At checkout, you will see the international shipping costs and estimated arrival time.
5. Order tracking
   Once your order is shipped, we will send an email with a tracking number and a link, which you can use to track the delivery progress of your package in real time.
   If there are any delivery issues or delays, please check the tracking information in time or contact our customer service team and we will do our best to help you.
6. Shipping issues
   Address issues: Please make sure to provide an accurate delivery address at checkout. If the address is incorrect and the delivery fails, you will be responsible for the additional costs incurred.
   Undeliverable: If your address cannot be delivered during delivery, your package may be returned and you can contact our customer service team to reschedule delivery.
   Damaged package: When you receive the package, please check the outer packaging of the package. If you find any damage, please take a photo and contact our customer service team immediately.
7. Delivery delay
   Although we will do our best to ensure on-time delivery, sometimes delivery may be delayed due to force majeure factors (such as weather, traffic, holidays, etc.). We will do our best to notify you of any possible delays and ensure that your package is delivered as soon as possible.
8. Receipt confirmation
   When you receive the product, please check whether the product is intact. If there is any damage or missing of the product, please contact our customer service team within 48 hours after receiving the package, and we will handle the relevant issues for you as soon as possible.
9. Contact us
   If you have any questions about the delivery or need further assistance, please contact us through the following methods:
   📧 Email: ceerave@site.com
   📞 Customer service phone: +1610-816-4913

Ceerave thanks you for your trust and support! We will do our best to ensure that you enjoy a convenient shopping experience and receive your favorite products as soon as possible.