Return Policy

We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, Ceerave offers a flexible return policy so that you can shop with confidence. Please read the following return policy carefully before purchasing to understand the relevant terms and conditions.

1. Return Conditions
   Return Time: We accept return requests within 30 days after the arrival of the product. Orders older than 30 days cannot be returned.
   Product Condition: Returned products must be unused, undamaged, and in original packaging and tags.
   Non-returnable products: The following products are not eligible for return:
   Customized products or personalized products
   Discounted products or special products
   Personal hygiene products after opening (such as beauty and skin care products)
2. How to apply for a return
   Step 1: Please first contact our customer service team with your order number and reason for return.
   Step 2: The customer service team will provide a return authorization based on your situation and inform you of the return address and return process.
   Step 3: Return the product as required and ensure that the product packaging is intact. Returned products must be accompanied by all original tags and packaging.
   Step 4: Once we receive the returned item and confirm that it meets the return conditions, we will process a refund or exchange the item.
3. Return Fees
   Free Returns: If your item has quality problems or we sent the wrong item, you do not need to bear the return costs and we will provide you with a free return label.
   Return Postage: For non-quality returns, customers are responsible for the return postage. It is recommended that you use a tracked mailing method to prevent the package from being lost.
4. Refund Policy
   Once your return item is confirmed to have been received and inspected, the refund will be processed within 7-10 business days.
   The refund will be returned to the payment method used at the time of purchase.
   If you paid by credit card, the refund amount may be affected by the bank’s processing time, which depends on your credit card issuer.
5. Exchanges
   If you wish to exchange the item (for example, for a different size, color, etc.), please follow the return process to return the item and place a new order.
   Once the returned item is received and confirmed to be eligible, we will provide you with a full refund. You can use the refund amount to purchase a new item.
6. Refund Processing Time
   Once a refund request is approved, we will process and return the funds to the original payment account within 7-10 business days. Please note that your bank or payment platform may require additional processing time, which is subject to actual circumstances.
7. Damaged or missing items
   When you receive the product, please be sure to check the product packaging and the product itself. If you find that the product is damaged or missing, please take a photo and contact our customer service team via email immediately.
   If you report the problem to us within 48 hours of receiving the product, we will provide you with a return, exchange or refund service.
8. Return address
   Please confirm the return address with our customer service team when requesting a return. Our customer service staff will provide you with the specific return address and process instructions.
9. How to contact customer service
   If you have any questions about returns or need further assistance, you can contact us in the following ways:
   📧 Email: ceerave@site.com
   📞 Customer Service Phone: +1610-816-4913

Ceerave Thank you for your purchase! We hope that every customer can enjoy a pleasant shopping experience. If you have any questions about returns or other issues, please feel free to contact us and we will be happy to help you.